MY CV

Mohammed Ayyash
Address: Damascus Mazzeh Attar Building
Phone : +963 98 303003
Email: Mhdayyash@hotmail.com


Personal Information

Father name Riad
Date of Birth 17/11/1979
Gender Male
Nationality Syrian
Marital Status Single
Military Service Done

Languages:

Arabic Native Language
English Very Good
French Fair

Computer Skills

Word: Excellent
Excel: Excellent
Internet: Excellent
Outlook: Excellent
Power point: Excellent
FrontPage: V good
Access: Good
MS Project: Good
Visio: Good
Typing: V Good
Visual basic: Fair
:
Education

Hotel Management Diploma (3 years study), Ministry of Tourism. 2002
Higher National Diploma in Computing and Business Applications (e-Business), in Syrian Virtual University through a partnership with the British Academic institution (EDEXCEL) 2006.-










Courses

Operating Systems: Windows operating systems ( SBS- Syria)
Networking knowledge MCSE 2003 ( SBS- Syria)
Implementing and supporting Windows XP Professional ( SBS- Syria)
Managing and maintaining Windows server 2003 ( SBS- Syria)
Implementing windows server 2003 network infrastructure network ( SBS- Syria)
Business Correspondence (Hadara Center)
Train the trainer in Syriatel Academy
Customer Service Excellent Course in Syriatel Academy
Presentation skills in Syriatel Academy
Supervisory Skills in Syriatel Academy
Training Management (IIR –Dubai)
Defensive Driver Trainer (Shell Petroleum)
Participation in the 1st Specialized exhibition of Higher Education
Visibility studies (Al Masaar Center)
Private Driving License



E learning Courses


Competitive Intelligence: Planning and Direction
Difficult People in the Workplace
Motivate and Recognize Employees
(NetDimensions Ltd, Enterprise Knowledge Platform)


Experiences



Jun. 2006 - Present
Star animation, Damascus, Syria.
Human Resource Manager
recruiting and staffing;
organizational and space planning
performance management and improvement systems
organization development
employment and compliance to regulatory concerns
employee orientation, development, and training
policy development and documentation
employee relations;
company-wide committee facilitation;
company employee and community communication
compensation and benefits administration
employee safety, welfare, wellness and health



Jun. 2004 - Jun. 2006
Syriatel, Damascus, Syria.
Training Supervisor.

Coordinates and follows up with department’s trainers to achieve training objectives.
Supervises the process of maintaining standards
Supervises the efficiency of maintaining all training records
Evaluates effectiveness of training and development programs
Reviews instructor performance and recommend improvements to program content and-or instructor presentation methods; select, and train instructors
Prepares monthly and statistical report on training activities
Trainer for the following topics:
(Handling Angry Customer – Anger Management –Open work environment
Coaching Skills for Call Center Supervisors – MS Excel, Word, outlook)



Oct. 2002 - Jun. 2004
Syriatel, Damascus, Syria.
Contact Center Supervisior.
Interact with all the departments.
Report team activities.
Establish procedures and standards.
Promote quality service.
Prepare performance reports.
Build teams.
Motivate team members.
Trainer in the Syriatel Academy for the CS department



Date: 12/11/2006
Mohammed Ayyash

Human resources